Privacy Policy

Last updated: March 2026

Reid+Alexander Lawyers is committed to protecting your privacy and handling your personal information in accordance with Australian privacy law. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or engage our legal services.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact details: Name, email address, phone number and postal address
• Legal matter details: Information about your family law circumstances that you provide to us
• Financial information: Payment details for our services, processed securely through third-party payment providers
• Communication records: Email correspondence, phone call notes and meeting records
• Documents: Legal documents and supporting materials you supply in connection with your matter

Technical Information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device information and operating system
• Pages visited, time spent on pages and navigation paths
• Referring website or search terms

2. How We Collect Information

We collect personal information through:

• Online enquiry forms: When you submit an enquiry through our contact page
• Direct communication: Phone calls, emails, video conferences and in-person meetings
• Service engagement: When you instruct us to act on your behalf in a legal matter
• Website cookies and analytics: For website functionality and usage analysis
• Third-party integrations: Through embedded forms (Cognito Forms) and analytics services

3. How We Use Your Information

We use your personal information to:

• Provide legal services and advice in relation to your family law matter
• Communicate with you about your matter, appointments and case progress
• Process payments and manage billing
• Comply with our legal, regulatory and professional obligations
• Improve our services and website functionality
• Send you relevant legal updates or information, where you have consented
• Maintain accurate client records as required by our professional conduct obligations

4. Information Sharing and Disclosure

We may share your information with:

• Legal professionals: Barristers, mediators, expert witnesses and other solicitors as required for your matter
• Courts and tribunals: As required in the course of legal proceedings
• Service providers: Secure hosting, payment processing and document management providers who assist our operations
• Regulatory bodies: Where required by law or professional conduct rules
• Government agencies: Such as Services Australia or the Australian Taxation Office, where necessary in connection with your matter

We do not sell, rent or trade your personal information to any third party.

5. Legal Professional Privilege and Confidentiality

All communications between you and Reid+Alexander Lawyers in connection with legal advice are protected by:

• Legal professional privilege
• Solicitor-client confidentiality obligations
• The professional conduct rules applicable in each state and territory in which we practise

These protections operate independently of and in addition to this Privacy Policy, and are governed by Australian law.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure cloud-based storage with data hosted in Australia
• Access controls and authentication procedures for our systems
• Regular review of our security practices and procedures
• Staff training on privacy and data protection obligations

7. Cookies

Our website uses cookies to:

• Essential cookies: Enable core website functionality
• Analytics cookies: Help us understand how visitors use our website (via Google Analytics)

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

8. Data Retention

We retain personal information for the following periods:

• Client files: A minimum of 7 years after the conclusion of your matter, in accordance with professional conduct rules and regulatory requirements
• Financial records: 7 years, as required by Australian taxation law
• Website analytics data: Up to 2 years, unless you request earlier deletion
• Marketing communications data: Until you unsubscribe or request deletion

9. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Ask us to correct personal information that is inaccurate, out of date or incomplete
• Complaints: Make a complaint if you believe we have breached your privacy

We will respond to access and correction requests within a reasonable period, and in any event within 30 days.

10. Third-Party Services

Our website integrates with the following third-party services, each of which has its own privacy policy:

• Cognito Forms: Online enquiry and intake forms
• Google Analytics: Website usage analytics

We encourage you to review the privacy policies of these third-party providers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. For material changes, we will take reasonable steps to notify affected individuals.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint, please contact us:

External complaints: If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

This Privacy Policy is governed by Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.